We offer a 7-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, and in their original packaging.

Orders typically ship within 24 hours and arrive in 1–4 business days, depending on your location. Express options are available at checkout.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Not at this time. Avilo currently ships within South Africa only, ensuring fast, reliable delivery and local support.

Proudly so. Avilo is built for local terrain, local taste, and global quality.

Yes — we offer free standard shipping on all orders over R900 across South Africa.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Yes. All Avilo products come with a 6-month warranty against manufacturing defects. If you experience any issues, just reach out to our support team—we’ll make it right, fast.

Yes. The Avilo Mobile Off-Grid Shower runs on a built-in rechargeable battery and draws water from any container — a bucket, drum, or dam. It works entirely off the grid, so a municipal water cut or power outage won’t stop you. Charge the pump beforehand and you’re set for a full shower without the grid.

The pump runs at approximately 4–6 litres per minute. A 3–4 minute shower uses around 15–20 litres — a standard 20-litre bucket is enough for a complete wash.

Absolutely. The shower is designed for outdoor use: compact, battery-powered, and compatible with any open water source. It’s popular with overlanders, campers, trail runners, and anyone who needs a reliable wash solution far from infrastructure.

Microfibre absorbs water significantly faster than cotton and dries in a fraction of the time. The Avilo Microfibre Travel Towel packs down to the size of a water bottle — ideal for a gym bag, backpack, or travel kit. It’s also antibacterial, so it stays fresh longer between washes.

Machine wash on a cool or warm cycle (max 40°C). Do not use fabric softener — it coats the microfibre and reduces absorbency over time. Tumble dry on low or air-dry flat. Do not iron.

The Summit Range Flask keeps drinks hot for up to 8 hours and cold for up to 12 hours, based on Avilo’s in-house heat-retention test (boiling water, real-world SA environment). Full test results are on the Flask Heat Retention page.

Yes — the Summit Range Flask is available with personalised engraving, making it a popular gift for outdoor lovers, birthdays, and corporate events. Select the engraving option at checkout and add your custom text.