Privacy policy

Last updated: March 27, 2026

Avilo Privacy Policy

At Avilo, we respect your privacy and are committed to protecting your personal data in accordance with South Africa’s Protection of Personal Information Act (POPIA). This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

When you visit our site or make a purchase, we collect specific details to ensure a smooth experience:

Personal Information: Your name, email address, phone number, and shipping address.

Payment Information: We use secure third-party payment gateways. We do not store your credit card or bank details on our servers.

Technical & Browsing Data: Your IP address, browser type, and how you interact with our website and advertisements.

2. How We Use Your Information

We use your data practically and purposely, specifically to:

Process your orders, arrange express shipping, and provide customer support.

Manage our 7-day money-back guarantee and 6-month warranty claims.

Send essential order updates and tracking information.

Deliver relevant marketing, including personalized promotions through platforms like Meta (Facebook/Instagram), provided you haven't opted out.

3. Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties necessary to run our business, including:

Courier Partners: To deliver your gear directly to you.

Payment Gateways: To process your transactions securely.

Marketing & Analytics Platforms: To measure our site's performance and manage our advertising campaigns.

4. Cookies and Tracking

We use cookies to keep our website running smoothly, remember your cart items, and analyze site traffic to improve our off-grid product offerings. You can disable cookies in your browser settings, though this may impact how the store functions.

5. Data Security

We implement strict digital and physical security measures to protect your personal information from unauthorized access, alteration, or disclosure.

6. Your Rights

Under POPIA, you have the right to:

Request access to the personal data we hold about you.

Ask us to correct or update inaccurate information.

Request the deletion of your personal data.

Opt out of marketing communications at any time by clicking "unsubscribe" in our emails.

7. Contact Us

If you have any questions about how we handle your data, or if you wish to exercise your rights, please reach out to our support team.